Yes, you can certainly return your order under certain conditions outlined below.

STEP 1 :
Fill out our contact form through the Contact section of our website, providing your order number.
STEP 2 :
After submitting your contact form to our customer service, a member of our team will reach out to you to arrange your return.
STEP 3 :
Pack your return item in a well-padded box to prevent any damage during transit.
Make sure to obtain proof of shipment or delivery. We are only responsible for your package once it is received by us. Items lost in transit will not be processed as returns and cannot be exchanged or refunded. Customers wishing to return perfume items must adhere to all labeling and packaging guidelines provided by the postal service in your region or any other courier service used. Any return must be accompanied by a copy of the withdrawal form.

All items must be returned unused, with the original labels, and in their original packaging. If the returned items are not in a resalable condition, we may refuse your return. Any promotional gift received with your purchase must also be returned. Your right to return does not apply to goods that are made to your specifications, clearly personalized, unable to be returned due to their nature, likely to deteriorate or expire rapidly, or when sealed goods have been supplied and become unsealed after delivery due to health protection or hygiene reasons. Any return must be accompanied by a copy of the withdrawal form. Finally, your return must be made within 30 days.

You are responsible for the payment and organization of the return to our warehouses located in San Diego, California, unless the error is made by CHERIGAN PARIS. In the latter case, we will provide you with a Colissimo return label or reimburse you for the return shipping costs.

Once we have processed your returns, our customer service will contact you by phone or email. Your payment for the goods (including the initial standard delivery costs but excluding any additional cost for the chosen premium delivery option) will be refunded by CHERIGAN as soon as possible, using the original payment method, no later than 14 days after receipt of the goods (provided that you have returned the goods to us within 30 working days from delivery or have notified us of the cancellation).